TERMS AND CONDITIONS

Effective Date: February 28, 2025

1. Introduction

Welcome to HOTCITY, your premier destination for luxury watches. These Terms and Conditions govern your use of https://hotcity.xyz (referred to as the “Website”). By accessing, browsing, or purchasing from our Website, you agree to abide by these Terms and Conditions. If you do not agree, please refrain from using our services.

Company Information

2. Eligibility & Account Registration

2.1 Eligibility

To use our Website, you must:
✔ Be at least 18 years old or the age of majority in your country.
✔ Provide accurate and up-to-date information when making purchases.
✔ Not engage in fraudulent or unlawful activities on our platform.

2.2 Account Creation

To enhance your shopping experience, you may create an account with HOTCITY. When doing so:
✔ Use a valid email address.
✔ Keep your login credentials confidential.
✔ Be responsible for all activities under your account.

HOTCITY reserves the right to suspend or terminate accounts found in violation of these terms.

3. Product Information & Availability

3.1 Accuracy of Product Descriptions

We strive to provide accurate and detailed descriptions of all luxury watches on our Website. However:

  • Images and descriptions are for illustrative purposes and may slightly differ from the actual product.
  • Prices, promotions, and stock availability are subject to change without notice.

3.2 Product Availability

  • Some luxury watches may be limited edition or out of stock.
  • HOTCITY reserves the right to cancel any orders due to inventory shortages.
  • If an item is unavailable after purchase, we will notify you and provide a full refund or an alternative option.

4. Orders, Pricing & Payments

4.1 Order Acceptance

When you place an order:
✔ You will receive an order confirmation email.
✔ HOTCITY reserves the right to accept, reject, or cancel any order at our discretion.
✔ If your order is canceled, you will receive a full refund.

4.2 Pricing & Payment

✔ Prices are listed in USD ($) and exclude taxes, shipping, and duties.
✔ Accepted payment methods include Visa, MasterCard, PayPal, and Bank Transfers.
✔ Payment must be completed before your order is processed.

HOTCITY reserves the right to correct pricing errors at any time.

5. Shipping & Delivery

5.1 Shipping Process

  • Orders are processed within 1-3 business days.
  • Shipping times vary based on location and selected method.
  • HOTCITY is not responsible for customs delays, lost shipments, or incorrect addresses provided by customers.

5.2 Tracking & Signature Requirement

  • All orders include tracking information.
  • High-value orders may require a signature upon delivery.

For detailed shipping policies, visit our Shipping Policy page.

6. Returns, Refunds & Exchanges

6.1 Return Eligibility

We accept returns within 14 days of delivery, provided that:
✔ The watch is unused, in its original packaging, with all accessories and documentation.
✔ A return request is submitted before shipping the item back.

6.2 Refund Policy

✔ Refunds are issued to the original payment method after successful inspection.
✔ Processing time for refunds is 7-10 business days.
✔ Shipping fees are non-refundable.

For full return details, visit our Refund & Return Policy page.

7. Warranty & Repairs

HOTCITY offers warranty services on select luxury watches. Warranty terms:
✔ Cover manufacturing defects and movement issues.
✔ Do not cover accidental damage, water exposure, or unauthorized repairs.

If you experience issues, contact contact@hotcity.xyz with proof of purchase and photos/videos of the defect.

8. Intellectual Property Rights

✔ All content on https://hotcity.xyz (including text, images, and trademarks) is the property of HOTCITY.
✔ Unauthorized use, reproduction, or distribution of our materials is strictly prohibited.

9. Prohibited Activities

By using our Website, you agree not to:
❌ Engage in fraudulent transactions.
❌ Attempt to hack, disrupt, or modify our Website.
❌ Use our content for commercial purposes without permission.

Violation of these terms may result in legal action and account termination.

10. Limitation of Liability

HOTCITY is not liable for:
❌ Any indirect, incidental, or consequential damages.
❌ Losses due to third-party shipping carriers, customs delays, or unauthorized transactions.

Our total liability, under any circumstances, shall not exceed the total amount paid for the purchase.

11. Privacy Policy

By using our Website, you consent to the collection and use of your personal data in accordance with our Privacy Policy.

12. Dispute Resolution & Governing Law

✔ Any disputes shall be resolved through negotiation first, before legal action is considered.
✔ These Terms are governed by the laws of the United States.

13. Changes to These Terms

HOTCITY reserves the right to update these Terms and Conditions at any time. Any modifications will be effective immediately upon posting.

14. Contact Us

For any questions or concerns regarding these Terms, please contact us:

📍 HOTCITY
📍 Street Address: 706 Ash Street, Texas, Houston, United States
📞 Phone: +1 (972) 849-2525
📧 Email: contact@hotcity.xyz
🌍 Website: https://hotcity.xyz/

🔹 Thank you for choosing HOTCITY – your trusted source for luxury timepieces!