REFUND AND RETURN POLICY

Effective Date: February 28, 2025

1. Introduction

At HOTCITY, we take pride in offering authentic, high-end luxury watches. We value customer satisfaction and provide a transparent, hassle-free refund and return policy to ensure your confidence when shopping with us.

If you are not completely satisfied with your purchase, please review the following policy carefully to understand our return, exchange, and refund procedures.

Company Information

• Business Name: HOTCITY
• Street Address: 706 Ash Street, Texas, Houston, United States
• Phone Number: +1 (972) 849-2525
• Email: contact@hotcity.xyz
• Website: https://hotcity.xyz/

2. Return & Exchange Eligibility

To qualify for a return or exchange, the following conditions must be met:

✔ Return Request Period – Items must be returned within 14 days from the delivery date.
✔ Condition of the Watch – The watch must be unused, unworn, and in the original condition with all tags, stickers, and protective covers intact.
✔ Original Packaging – The watch must be returned with the original box, papers, warranty card, and any included accessories.
✔ Proof of Purchase – A valid receipt or order confirmation is required.
✔ Non-Customized Items – Personalized or custom-engraved watches are not eligible for returns.

🔹 Any watch showing signs of wear, damage, or alteration (such as bracelet sizing adjustments) will not be accepted for return.

3. Non-Returnable & Non-Refundable Items

The following items are not eligible for return or refund:

❌ Customized or Engraved Watches – Any personalized modifications.
❌ Final Sale or Discounted Items – Products marked as “Final Sale” are not returnable.
❌ Watches Without Original Packaging – If the original box, warranty, or accessories are missing.
❌ Damaged Items Due to Customer Negligence – Watches with scratches, broken parts, or other physical damage caused by improper handling.

4. Return Process

Step 1: Initiate a Return Request

✔ Contact our customer service at contact@hotcity.xyz within 14 days of receiving your order.
✔ Provide your order number, photos of the watch, and the reason for return.

Step 2: Return Authorization Approval

✔ If your request is approved, you will receive a Return Authorization Number (RAN) and return shipping instructions.
✔ Returns without a valid RAN will not be accepted.

Step 3: Securely Pack & Ship the Item

✔ Package the watch carefully in its original packaging.
✔ Ship using a trusted courier with tracking and insurance to prevent loss or damage.
✔ Customers are responsible for return shipping costs, except in cases of defective or incorrect items.

Step 4: Inspection & Processing

✔ Once received, our team will inspect the watch within 5-7 business days.
✔ If approved, we will proceed with a refund, exchange, or store credit as per your request.

5. Refund Policy

If your return is approved, you will receive a full refund based on the original payment method:

✔ Credit/Debit Card Payments – Refunds will be processed within 5-10 business days.
✔ PayPal Transactions – Refunds will be issued within 3-5 business days.
✔ Bank Transfers – May take up to 10 business days to reflect in your account.
✔ Store Credit Option – If preferred, you can opt for a HOTCITY store credit, valid for future purchases.

🔹 Shipping fees, transaction fees, and international duties/taxes are non-refundable.

6. Exchanges

If you wish to exchange your watch for another model, please follow the return process and specify your desired replacement.

✔ Exchanges are subject to availability.
✔ If the new watch is higher in value, you will be required to pay the difference.
✔ If the new watch is lower in value, the remaining balance will be refunded or issued as store credit.

7. Defective or Incorrect Items

If you receive a damaged, defective, or incorrect watch, please contact us immediately at contact@hotcity.xyz with:
✔ Your Order Number
✔ Clear Photos of the Watch & Packaging

We will provide a prepaid return shipping label and send a replacement or issue a full refund at no additional cost.

8. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:
✔ Check your bank account or PayPal statement.
✔ Contact your credit card provider as processing times may vary.
✔ If still unresolved, email us at contact@hotcity.xyz for further assistance.

9. International Returns

For international customers, please note:
✔ You are responsible for all return shipping costs, duties, and taxes.
✔ International return processing may take longer due to customs clearance.
✔ Refunds will be issued in the original payment currency.

10. Policy Updates

HOTCITY reserves the right to modify or update this policy at any time. Any changes will be reflected on our Website at https://hotcity.xyz/refund-policy.

11. Contact Us

For any return or refund inquiries, reach out to us:

📍 HOTCITY
📍 Street Address: 706 Ash Street, Texas, Houston, United States
📞 Phone: +1 (972) 849-2525
📧 Email: contact@hotcity.xyz
🌍 Website: https://hotcity.xyz/

🔹 Your satisfaction is our top priority. Thank you for shopping with HOTCITY!