SALES POLICY

Effective Date: February 28, 2025

1. Introduction

Welcome to HOTCITY, your trusted destination for luxury watches. Our Sales Policy is designed to provide clarity and transparency regarding the purchase, payment, pricing, promotions, and order process on our platform. By making a purchase at https://hotcity.xyz, you agree to comply with the terms outlined in this policy.

Company Information

2. Product Authenticity Guarantee

At HOTCITY, we take pride in providing 100% authentic, high-end luxury watches from renowned brands. Every watch we sell comes with:
✔ Original manufacturer packaging
✔ Authenticity certificates (if applicable)
✔ Serial numbers and brand markings
✔ Official warranty documentation

We do not sell counterfeit, replica, or unauthorized products.

3. Pricing & Payment Policy

3.1 Pricing

  • All prices are listed in USD ($) and are subject to change without prior notice.
  • Prices do not include applicable taxes, duties, or shipping fees.
  • HOTCITY reserves the right to correct any errors in pricing or product descriptions.

3.2 Accepted Payment Methods

We offer secure and flexible payment options, including:
✔ Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
✔ PayPal
✔ Bank Transfers (for high-value purchases)
✔ Buy Now, Pay Later (if applicable)

💳 Payment must be completed before an order is processed and shipped.

3.3 Taxes & Duties

  • Sales tax is applied where required by law.
  • International buyers may be responsible for customs duties and VAT imposed by their country.

4. Order Process

4.1 Placing an Order

  • Browse and select your desired luxury watch.
  • Add it to your shopping cart and proceed to checkout.
  • Provide accurate shipping and billing details.
  • Complete payment and receive an order confirmation email.

4.2 Order Verification

For security purposes, some orders may require additional verification. We may:
✔ Request proof of identity or billing address.
✔ Verify transactions with your bank.
✔ Contact you via phone or email for confirmation.

If we are unable to verify an order, it may be canceled and refunded.

4.3 Order Processing Time

  • In-stock items are processed within 1-3 business days.
  • Pre-order or special order items may take longer, depending on availability.
  • Orders are not processed on weekends or public holidays.

5. Shipping & Delivery

5.1 Shipping Options

We offer fast and secure shipping via trusted couriers such as FedEx, DHL, and UPS. Available shipping options:
✔ Standard Shipping (5-7 business days)
✔ Express Shipping (2-3 business days)
✔ International Shipping (varies by destination)

5.2 Tracking & Insurance

  • All shipments come with tracking numbers.
  • Signature upon delivery is required for high-value orders.
  • We provide shipping insurance for added protection.

5.3 Shipping Delays

HOTCITY is not responsible for delays caused by:
❌ Customs clearance procedures.
❌ Weather conditions.
❌ Carrier service disruptions.

6. Cancellations & Order Modifications

  • Cancellations: You may request to cancel an order within 24 hours of purchase.
  • Modifications: Address changes or order adjustments must be requested before shipping.
  • Pre-Order Cancellations: Pre-orders are subject to a 10% restocking fee if canceled.

Once an order has shipped, it cannot be canceled. Please refer to our Refund & Return Policy for return options.

7. Warranty & Repairs

7.1 Manufacturer Warranty

Most of our watches come with an official manufacturer warranty covering:
✔ Manufacturing defects
✔ Movement issues
✔ Component malfunctions

📜 Warranty terms vary by brand and model.

7.2 Warranty Claims

To file a claim:

  1. Contact us at contact@hotcity.xyz with your order details and issue description.
  2. Provide clear photos/videos of the defect.
  3. We will assist you in initiating a repair or replacement request.

🔹 Warranty does not cover damage caused by misuse, accidents, or unauthorized repairs.

8. Promotions & Discounts

8.1 Discount Codes & Coupons

  • Promo codes must be entered at checkout and cannot be applied retroactively.
  • Only one coupon code per transaction is allowed.
  • Discounted or sale items may not be eligible for additional promotions.

8.2 Limited-Time Offers

Promotions have fixed start and end dates. Once a sale ends, we cannot honor expired discounts.

8.3 Loyalty Program (if applicable)

Join our VIP rewards program to earn exclusive discounts, early access to sales, and special perks.

9. Fraud Prevention

To ensure a secure shopping experience, HOTCITY actively monitors transactions for fraudulent activity.

✔ Orders flagged as suspicious may require additional verification.
✔ We reserve the right to cancel any fraudulent orders.
✔ HOTCITY works with payment processors to prevent chargebacks and fraud.

10. Policy Updates

HOTCITY may update this policy at any time. The latest version will always be available at https://hotcity.xyz/sales-policy.

11. Contact Us

For any sales-related inquiries, please reach out to us:

📍 HOTCITY
📍 Street Address: 706 Ash Street, Texas, Houston, United States
📞 Phone: +1 (972) 849-2525
📧 Email: contact@hotcity.xyz
🌍 Website: https://hotcity.xyz/

🔹 Thank you for choosing HOTCITY for your luxury timepiece needs!