DELIVERY POLICY
Effective Date: February 28, 2025
1. Introduction
At HOTCITY, we are committed to delivering your luxury watches safely, efficiently, and on time. This Delivery Policy explains our shipping process, estimated delivery times, shipping fees, and other important details. By placing an order with HOTCITY, you agree to the terms outlined in this policy.
Company Information
- Business Name: HOTCITY
- Street Address: 706 Ash Street, Texas, Houston, United States
- Phone Number: +1 (972) 849-2525
- Email: contact@hotcity.xyz
- Website: https://hotcity.xyz/
2. Processing Time
✔ All orders are processed within 1-3 business days (excluding weekends and holidays).
✔ Orders placed before 2:00 PM (CST) are typically processed the same day.
✔ During peak seasons or special promotions, processing times may be slightly extended.
Once your order is processed, you will receive a shipping confirmation email with tracking details.
3. Shipping Methods & Estimated Delivery Time
We partner with trusted courier services such as DHL, FedEx, UPS, and USPS to ensure safe and timely deliveries worldwide. Estimated delivery times depend on your location:
| Shipping Option | Estimated Delivery Time |
|---|---|
| Standard Shipping (U.S.) | 5-7 business days |
| Express Shipping (U.S.) | 2-3 business days |
| International Standard Shipping | 7-14 business days |
| International Express Shipping | 3-7 business days |
✔ Orders over $500 qualify for FREE Standard Shipping (U.S. only).
✔ International shipping times may vary due to customs clearance procedures.
✔ HOTCITY is not responsible for shipping delays caused by customs, weather, or courier service issues.
4. Shipping Fees
Shipping fees are calculated at checkout based on your location and selected shipping method.
✔ U.S. Standard Shipping: $10 (Free for orders over $500).
✔ U.S. Express Shipping: $30.
✔ International Shipping: Calculated based on the destination.
Customers are responsible for customs duties, VAT, or import taxes that may apply in their country.
5. Tracking & Order Updates
✔ Once your order is shipped, you will receive an email with a tracking number.
✔ You can track your order via https://hotcity.xyz/tracking or through the courier’s website.
✔ If you have not received your order within the estimated timeframe, contact us at contact@hotcity.xyz for assistance.
6. Signature Requirement & Secure Delivery
✔ For high-value orders, a signature may be required upon delivery to ensure secure receipt.
✔ If no one is available to sign, the courier may attempt delivery again or leave a pickup notice.
If you need to modify the delivery address, contact our support team before the order is shipped.
7. Lost, Stolen, or Damaged Packages
✔ HOTCITY is not responsible for lost or stolen packages after the courier confirms delivery.
✔ If your package is damaged upon arrival, take photos and report it to us within 48 hours.
✔ We will work with the courier to resolve the issue or provide a replacement/refund if applicable.
For claims related to lost or stolen packages, please contact the courier directly and email us at contact@hotcity.xyz for assistance.
8. International Shipping & Customs
For international customers:
✔ Orders may be subject to import duties, customs fees, or VAT based on your country’s regulations.
✔ These charges are not included in the product price and must be paid by the customer.
✔ Customs clearance may cause delays beyond our estimated delivery times.
HOTCITY is not responsible for customs charges or shipment refusals due to unpaid duties.
9. Change of Address & Order Modifications
✔ Before shipment: You may request a change in the delivery address by contacting us at contact@hotcity.xyz.
✔ After shipment: Address modifications are not possible, and you may need to contact the courier for redirection options.
Please double-check your shipping details before confirming your order.
10. Returns Due to Failed Delivery
If a package is returned to HOTCITY due to:
- Incorrect or incomplete address
- Multiple failed delivery attempts
- Refusal to pay customs duties
We will notify you and offer to reship (additional shipping fees may apply) or issue a refund (excluding shipping costs).
11. Contact Us
For any shipping-related questions or concerns, reach out to us at:
📍 HOTCITY
📍 Street Address: 706 Ash Street, Texas, Houston, United States
📞 Phone: +1 (972) 849-2525
📧 Email: contact@hotcity.xyz
🌍 Website: https://hotcity.xyz/
🔹 Thank you for shopping at HOTCITY – Your trusted source for premium luxury watches!