Sales Policy

At LunarSweets, we pride ourselves on delivering high-quality, delicious mooncakes that celebrate the traditions of the Mid-Autumn Festival. Please review our sales policy for more details about your purchase experience:

Order Placement and Processing

  • Order Placement: Customers can place orders directly through our website at any time. Please ensure all order information, including shipping address and payment details, is entered correctly. Orders that are incomplete or contain errors may be delayed or canceled.
  • Order Confirmation: Once an order is placed, you will receive an email confirmation with your order details. Please review the information carefully, and contact our customer service team within 24 hours if any corrections are necessary.
  • Order Processing: All orders are processed within 1-2 business days after payment is confirmed. During peak seasons, such as the Mid-Autumn Festival, processing times may extend slightly due to high demand. You will receive a notification once your order has been processed and dispatched.

Payment Methods

We offer several convenient payment options to make your shopping experience easier:

  • Credit/Debit Cards: We accept major credit cards such as Visa, Mastercard, and American Express.
  • Bank Transfers: Customers can pay via direct bank transfers. Please note that bank transfers may take up to 3 business days to clear, which may affect the processing time of your order.
  • E-Wallets: We support payments through popular e-wallet platforms for added convenience and security.
  • Cash on Delivery (COD): For customers within specific areas, we offer the option to pay upon delivery.

Pricing and Promotions

  • Pricing: All prices are listed in the local currency and include applicable taxes. Shipping fees are calculated at checkout based on your location and the weight of the items.
  • Promotions: From time to time, we may offer special promotions or discounts. Promotional pricing applies only to orders placed during the promotional period and cannot be applied retroactively to previous purchases.
  • Price Adjustments: If there are any changes in pricing, we will notify customers before their order is processed. Customers can choose to proceed with the updated price or cancel their order.

Shipping and Delivery

  • Shipping Areas: We deliver across major cities and towns. Please refer to our shipping page for details on areas we service.
  • Delivery Time: Standard delivery times are 3-5 business days, depending on your location. In some cases, delivery times may be extended during high-demand periods.
  • Express Delivery: We offer express delivery options for an additional fee. Orders placed with express shipping are typically delivered within 1-2 business days.
  • Shipping Costs: Shipping fees are calculated based on the weight of your order and your delivery location. You can view the exact shipping cost during the checkout process.
  • Order Tracking: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery on our courier’s website.

Cancellation and Changes

  • Order Cancellation: Orders can be canceled within 24 hours of placement without any fees. After 24 hours, cancellations may incur a restocking fee, particularly for customized or bulk orders.
  • Changes to Order: If you need to change your order (e.g., item quantity, shipping address), please contact us within 24 hours of placing the order. We cannot guarantee changes will be possible after processing has begun.

Bulk Orders and Special Requests

  • We offer bulk orders for corporate events, family gatherings, and special occasions. Please contact our sales team at least two weeks in advance for large orders or custom packaging options. Discounts may apply for bulk purchases.