🚚 Shipping Policy – HOTCITY.XYZ
Effective Date: 12/5/2025
Thank you for shopping at HotCity. We are committed to delivering your timepieces quickly, safely, and reliably. Please review our shipping policy carefully:
1. Shipping Coverage
We offer shipping throughout the United States and international shipping upon request. All orders are processed from our main location:
634 239th Hwy, Clayton, Alabama (AL), 36016
2. Processing Time
Orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Methods
We use trusted carriers including UPS, FedEx, and USPS. Customers may choose standard, expedited, or overnight shipping at checkout.
4. Shipping Timeframes
Standard Shipping (US): 3–7 business days
Expedited Shipping (US): 1–3 business days
International Shipping: 7–21 business days (varies by location)
5. Shipping Costs
Shipping fees are calculated at checkout based on your delivery location and selected shipping method. Free standard shipping applies to domestic orders over $150.
6. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can track your order anytime through our website or the carrier’s tracking portal.
7. Delivery Delays
We are not responsible for shipping delays caused by carriers, customs, weather conditions, or incorrect shipping information provided by the customer.
8. Address Accuracy
Please ensure all shipping information is correct before placing your order. We are not liable for packages lost due to incorrect or incomplete addresses.
9. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 5 business days. We will assist with filing a claim with the carrier and arrange for a replacement or refund where applicable.
10. International Duties & Taxes
For international orders, the recipient is responsible for any import duties, customs fees, and taxes imposed by their country’s laws.
11. Contact Information
For any shipping-related inquiries, please contact us:
📞 Phone: (334) 775-1758
📧 Email: info@hotcity.xyz
🌐 Website: hotcity.xyz